Bad customer support… Can not reach mortgage manager. Come refinance processes. Turned-in all the files, missed 5 closings. However wishing! Losing profits. Cumbersome customer service. Crappy deal! How did they arrive at cuatro.5 billion from inside the conversion process? Pose a question to your States Attorneys Office.
It remain moving me to the brand new mortgage processors
Dreadful customer service. I’ve been writing about an effective refinance as zero nearer to closure http://www.availableloan.net/loans/direct-deposit-loans than simply I was inside the Summer. Support service was a joke. They just import me to each person, i am also bounced to for example a baseball. Really distressed and upset and you will am swinging my personal home loan asap. Don’t suggest This new Rez after all.
My personal financing are having Ditech plus it is marketed to Brand new Rez
Avoid the use of NEWREZ….greatest mistake We have generated. Started trying to refi. As the Could possibly get it is now October however wishing. You will find sent the same paperwork in several times. Are unable to visited people by the cellular phone. My personal financing try accepted 2 months in the past still prepared. The firm are a joke wade somewhere else.
The latest Rez ‘s the terrible mortgage lender!! The brand new Rez named and you will open to refi my financing at the a lower rate of interest. The borrowed funds Administrator Ryan said it might be easy “no problem”. The guy including told you its not necessary for another appraisal while the loan was only 1 year old and then we weren’t taking people more cash out! HA… 5 months later on he or she is asking for docs it curently have. The mortgage Processor you should never see the docs I publish on the secure web site. The newest positively terrible financial You will find previously worked with! Save the latest frustration and acquire some other bank!!
NewRez/Shellpoint acquired the financial away from Ditech. Basic fee to NewRez was at , which i build via the NewRez web site having automated repayments to the first of every month. All ran well up to . They never ever got the new fee that was supposed to be taken from our bank account! We don’t see until we got a visit for the off some strange amount stating these people were NewRez, don’t consult with her or him even as we didn’t admit the amount. Tested the account on line through their website and you will reasonable and you will behold brand new Oct percentage hadn’t come automatically received! Had on the cellular phone which have NewRez support service immediately to track down aside that which was going on and you can was told it absolutely was particular brand of “glitch”. Mind you, money having been transferring getting fee perfectly given that ! There’s loads of money in the latest bank account because of it! I talked which have a couple of additional individuals into , towards the next person taking the payment over the phone that have the newest statement away from this lady there could well be zero late costs, zero payment and it was ACH. It’s now and on their webpage it’s demonstrating me personally it is a keen unapplied percentage! What on earth, this is the October step 1 commission and may was applied as such Instantly into . Therefore we log in to the phone once more together with them today and you can query what are you doing? Are advised you to definitely she’d quickly consult it be put on new October percentage and you can “you’re not later” We called the lender immediately after conversing with NewRez towards the and you will the bank said “zero test in the fee is questioned of the NewRez/Shellpoint, it (the bank) commonly stopping people commission and we also have loads of currency to pay for 4 several years of money”! I’ve less than 12 months left about this initial mortgage as they are certainly offered going to the county attorney general’s work environment, the greater organization agency, employing an attorney and you will using it away from today. Our on the internet account having NewRez suggests the following payment is auto-paid down is defined for Late step one, in case we just be sure to look at the booked automated payments, they confides in us we simply cannot as the account are “delinquent”. This is so that incorrect to your many accounts! I have Not ever been later into the 31 many years with your financial percentage and in addition we has actually a perfect credit rating more 850! Will they be now planning fuck our very own credit score? Stay away from Him or her!
